Course Description

With diverse backgrounds of employees, customers, and business associates, it is important to be prepared to deal with a variety of cultural and social influences. In this course, students learn the role of cultural influences on power, risk-taking, self-identity, competence, integrity and benevolence in the workplace setting. Students learn to recognize cultural responses to authority and anticipate conflict patterns and cultural responses. Through case study analysis and simulations, students learn tools for conflict resolution and negotiation skills for creating more collaborative working environments both within the workplace and with other stakeholders.

Learner Outcomes

Upon successful completion of this course, students will be able to:

  • Demonstrate a comprehension of four "trust models" and one "organization model" and analyze them by applying intercultural concepts and research
  • Understand intercultural research and theory, as it applies to culture's influence on power, risk-taking, identity, assertiveness, competence, integrity, and caring
  • Develop the skills to identify trust and distrust issues in the global workplace

Applies Towards the Following Certificates

Not offered this quarter. Classes are offered according to the schedule on the respective Certificate or Program Page. Please click on the Request Information below to be promptly notified when enrollment opens.