Course Description

Collaborative Dispute Resolution theory and methods will be introduced as methodologies in guiding and resolving conflicts. The course centers around exploring strategy and techniques around facilitation, negotiation, and mediation as tools to guide participants in analyzing conflicts and ultimately reaching consensus. This course will also introduce employee relations, arbitration, labor relations, and labor negotiations as further pathways to guide decision-making, organizational culture facilitation, and forward implementation.

Learner Outcomes

Upon successful completion of this course students will be able to:

  • Understand, appreciate, evaluate, and utilize alternative dispute resolution theories, strategies, and practices.
  • Proactively utilize alternative dispute resolution techniques in areas such as employee relations, labor relations, and labor negotiations.
  • Explain and practice alternative dispute resolution strategies.
  • Explore ways to implement alternative dispute resolution into their employee organizational lifecycle.


Formerly Titled: Employment Mediation

Applies Towards the Following Certificates

Not offered this quarter. Classes are offered according to the schedule on the respective Certificate or Program Page. Please click on the Request Information below to be promptly notified when enrollment opens.