Course Description

With the increased pace of operations, companies are finding it prohibitive from a time management perspective to train-the-trainer. Organizations are finding it more favorable to hire HR Professionals whose skills are preset in organizational design and supportive workplace dynamics. This course will provide students instruction that will allow them to develop their skill-set sufficiently to support their organizations at hire. 
This course covers organizational employee-focused programs, policies, and procedures such as formal and informal communications, employee and team engagement, coaching skills, emotional intelligence, and conflict resolution. It shows employees/students how to build healthy, supportive relationships while recognizing behaviors that may lead to negative situations.

Learner Outcomes

Upon successful completion of this course students will be able to:

  • Explain and practice the skills of emotional intelligence
  • Explore organizational design and leadership in context
  • Apply concepts about human and social behavior to particular questions or situations such as difficult conversations, navigating conflict, performance management, coaching for growth and implementing change



Formerly titled Employee Relations.

Applies Towards the Following Certificates

Enroll Now - Select a section to enroll in
6:00PM to 9:00PM
Oct 03, 2023 to Dec 12, 2023
Web-based Instruction
Schedule and Location
Contact Hours
  • Web-based Instruction
Delivery Options
Course Fee(s)
Course Fee credit (4 units) $685.00
Available for Credit
4 units
Section Notes

Steps to Enroll

How to Access Your Online Course:
IMPORTANT: Click here for instructions on how to access your online course

Late Registrations Notice: 

Self-enrollment will be available until 11:59 PM PT of the second business day after the 1st class session (i.e. If the first class starts on Thursday, self-enrollment is open until the following Monday at 11:59 pm).  If you wish to enroll after that time, please contact PaCE Support at help@professional.ucsb.edu

Required Textbook(s):
Students are required to purchase the textbook(s) assigned by the instructor. Textbooks can be purchased from the vendor of your choice.

At the Heart of Leadership: How to Get Results with Emotional Intelligence 3rd Edition
Author: Joshua Freedman
ISBN-13: 978-1935667162; ISBN-10: 1935667165

No refunds after 10/15/23
A minimum $40 non-refundable administrative fee per course is charged for all drops. See the full Drop Policy here.