Course Description

With the increased pace of operations, companies are finding it prohibitive from a time management perspective to train-the-trainer. Organizations are finding it more favorable to hire HR Professionals whose skills are preset in organizational design and supportive workplace dynamics. This course will provide students instruction that will allow them to develop their skill-set sufficiently to support their organizations at hire. 
This course covers organizational employee-focused programs, policies, and procedures such as formal and informal communications, employee and team engagement, coaching skills, emotional intelligence, and conflict resolution. It shows employees/students how to build healthy, supportive relationships while recognizing behaviors that may lead to negative situations.

Learner Outcomes

Upon successful completion of this course students will be able to:

  • Explain and practice the skills of emotional intelligence
  • Explore organizational design and leadership in context
  • Apply concepts about human and social behavior to particular questions or situations such as difficult conversations, navigating conflict, performance management, coaching for growth and implementing change



Formerly titled Employee Relations.

Applies Towards the Following Certificates

Enroll Now - Select a section to enroll in
6:00PM to 9:00PM
Apr 04, 2023 to Jun 13, 2023
Web-based Instruction
Schedule and Location
Contact Hours
  • Web-based Instruction
Delivery Options
Course Fee(s)
Course Fee credit (4 units) $650.00
Available for Credit
4 units
Section Notes

Late Registrations Notice: 

Self enrollment will be available until 11:59PM PT of the second business day after the 1st class session (i.e. If the first class starts on Thursday, self-enrollment is open until the following Monday at 11:59PM).  If you wish to enroll after that time, please contact PaCE Support at help@professional.ucsb.edu

Students must have a UCSB NetID to access their online course.  If you do not already have a UCSB NetID, you will receive an email with instructions on how to create a NetID within one business day of late enrollment.  All students with a UCSB NetID will be added to the online course within two business days of late course registration. Students will then be able to access their course at gauchospace.ucsb.edu.


How to Access Your Online Course:


One business day after enrollment but no sooner than 2 weeks before the beginning of the course, you will receive an email with detailed instructions on how to access your online course. You don’t need to take any action until you receive that email. Please note that you will not be able to access your online course until all the steps highlighted in that email are complete.

Required Textbook(s):
Students are required to purchase the textbook(s) below prior to the first class meeting. Textbooks can be purchased from the vendor of your choice.

At the Heart of Leadership: How to Get Results with Emotional Intelligence 3rd Edition
Author: Joshua Freedman
ISBN-13: 978-1935667162; ISBN-10: 1935667165

No refunds after 4/16/2023