Course Description

This full-day Workshop is designed to provide students with an overview of the hospitality industry, its various sectors, and the management principles that are fundamental to its success. 

The course will cover key topics such as the importance of effective communication, customer service skills, and marketing and sales strategies. Our course is taught by experienced hospitality professionals who will share their real-world expertise and insights. Throughout the day, students will engage in interactive discussions and group activities to deepen their understanding of key concepts and principles. By the end of the day, students will have a strong foundation in the principles of hospitality management and will be well-equipped to pursue their career or employment opportunities in the industry.

This course is perfect for anyone interested in a career in hospitality, whether you're just starting out or looking to enhance your skills and knowledge. 

Enroll now and get ready to embark on a journey into the dynamic world of hospitality!

Learner Outcomes

  • Understanding the importance of service and customer satisfaction
  • Exploring different types of hospitality businesses and their operations
  • Developing effective communication and customer service skills
  • Learning about marketing and sales strategies for hospitality businesses
  • Understanding the importance of Safe Workplace Training
  • Exploring the history and unique selling points of the Santa Barbara Area
  • I AM SANTA BARBARA training included usually exclusive to Visit Santa Barbara members
Classes are offered according to the schedule on the respective Certificate or Program Page. Please click on the Request Information below to be promptly notified when enrollment opens.